Refund and Returns Policy
At CybertronicsBD, customer satisfaction is our priority. To ensure a smooth and fair experience for all customers, please read our return and refund policy carefully.
Exchange for Product Issues
If a delivered product has any functional issue, defect, or mismatch, the customer may request an exchange.Defective Items
If a product is found to be defective upon arrival or during the warranty period, customers must report the defect within the specified time frame (24 hours for arrival defects, warranty period for later defects). Upon verification, CybertronicsBD will offer repair, replacement, or refund based on product availability and the nature of the defect. Customers are advised to retain original packaging and proof of purchase for defect claims.Shipping & Packaging Condition
We ensure safe packaging using bubble wrap. However, minor box dents or pressure marks may occur during courier handling, which is common in Bangladesh. If the product inside is perfectly fine, we cannot offer a return or exchange for external box damage only.Reporting Damaged or Faulty Products
If a product arrives damaged, defective, or not working out of the box, the customer must report the issue within 24 hours of receiving the item. We verify delivery time from the courier dashboard, so reporting must be done within this 24-hour window.Refund for Undeliverable Items
If CybertronicsBD is unable to deliver a product due to stock unavailability or any other unavoidable reason, the customer is eligible for a refund. Refunds for such cases are issued within 3 working days from the day the issue is reported.Refund for Warranty Cases
If a product is approved for refund due to a warranty claim and the replacement unit is not available, CybertronicsBD requires 7 working days to process the refund after the final settlement with the customer.No Return for Change of Mind
CybertronicsBDÂ does not accept returns in the following cases:- Customer changed their mind
- Customer expected something different based on personal preference
- Product did not meet personal expectations not related to the official specifications
We always recommend checking product details, specifications, and customer reviews before placing an order.
FAQs
To check the status of your order with CybertronicsBD, you will need to use their order tracking system. Typically, you can track your order by entering your Order ID or Order Reference number, which you should have received on your receipt or in your order confirmation email.
If you do not have your Order ID or are facing issues with tracking, I recommend contacting CybertronicsBD customer support directly for assistance.
Yes, Except Major Holidays We Deliver our Products on most Public Holidays.
Yes , Next Day Delivery available on all order.Â
We Also have same day delivery available on request . but need to notify before 11AM ,
That Depends on the Delivery PartnerÂ
Your Ultimate Destination for Gaming Peripherals
Discover Cybertronics: Your Ultimate Destination for Gaming Peripherals in Bangladesh
At Cybertronics, we pride ourselves on being the premier distributor of high-quality gaming peripherals in Bangladesh. Whether you're a casual gamer or a professional eSports athlete, we have everything you need to elevate your gaming experience. Our extensive range of products includes:
We have a wide range of gaming keyboards, mice, headsets, controllers, microphones, and accessories from world-renowned brands
Why Choose Cybertronics?
Authorized Distributor: We are an authorized distributor for top brands like Akko, Monsgeek, and Scyrox, Magegee , Ganss , ATK ensuring you receive genuine products.
Customer-Centric Service: Our dedicated customer support team is always ready to assist you with any inquiries or issues.
Join the Cybertronics Community!
Explore our wide range of gaming peripherals and take your gaming experience to the next level. Whether you’re upgrading your setup or starting fresh, Cybertronics has the perfect gear for your need .
